16 Jul The leading musical instrument retailer chose Microsoft Dynamics 365 Unified Operations On-Cloud to enhance customer experience
July 16th, 2018, Votiva and Viet Thuong Manufacturing Service Trading Joint Stock Company organized “Microsoft Dynamic 365 Unified Operations (On-Cloud version) (D365UOP)” kick-off ceremony. Attending the ceremony was the board of directors and representatives of all departments.
Viet Thuong, established in 1996, the leading firm in importing and distributing instrument, professional light, audio equipment and musical education. Having its owned retail store chain of 15 stores and more than 70 sales agencies in Vietnam and the region. The decision of Microsoft Dynamic 365 Unified Operations (On-Cloud version) (D365UOP) implementation, an end-to-end retail solution, Viet Thuong is aiming to radically improve the accuracy, internal control and operational efficiency, meanwhile enhance customer shopping experiences and customer services through information technology and digital transformation strategy.
The project will cover all core operational areas, including Retail management, Store management, Loyalty management, Supply Chain Management, Sales & Marketing, Finance management and embedded business intelligent tools.
The system will be up and running in the beginning of January, 2019 and Viet Thuong will also extend the solution to manage music school chain, Human Resource management and Service management in the second phase of the project.